(5.0 / 5)1546+ Ratings

Indochino Reviews

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Overall Rating

5.0
4 Reviews
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About Indochino

Indochino specializes in custom men's suits and is known for revolutionizing the way men dress. Customers can step into the role of a designer to create custom suits, shirts, chinos, blazers, and overcoats. They have the freedom to select from hundreds of fabrics and an array of personalization options, including lapels, pockets, buttons, linings, and monograms. The service is highly customizable, ensuring that each piece of clothing is made to measure for a perfect fit. Indochino also offers a unique shopping experience through their local showrooms, where customers can get professionally measured and build their custom look with the help of an expert Style Guide.

Indochino Pros & Cons

Pros of Indochino:

  • Affordable Custom Suits: Indochino offers custom suits at relatively affordable prices, starting at around $450.
  • Extensive Fabric Selection: They have a vast collection of fabrics, including stretch fabrics, plaids, and richly textured weaves.
  • Customization Options: Indochino provides numerous customization options, allowing for a tailored fit.
  • Convenient Fitting Process: The company uses alteration measurements, which helps in achieving a consistent and accurate fit.
  • Good Customer Service: Indochino has improved its customer service, with trained stylists and tailors available to assist with fittings.
  • Showroom Experience: Visiting a showroom can enhance the fitting process, allowing for immediate adjustments and a better understanding of the fabric and fit.
  • Quality Fabric: The quality of the fabric is generally good, with some customers noting the use of high-quality materials like Super 100S Australian Merino Wool.

Cons of Indochino:

  • Fit Issues: Some customers have reported issues with the initial fit, requiring multiple adjustments and remakes.
  • Wrinkling: Suits can sometimes arrive wrinkled, which may require additional time for steaming or dry cleaning.
  • Limited Personal Attention: Some customers feel that the in-store experience lacks personal attention, with salespeople often busy with computers.
  • Online Measurement Limitations: Relying solely on online measurements can lead to inconsistencies in the fit, emphasizing the importance of in-store fittings.
  • Customer Service Challenges: There have been instances where customers faced difficulties in scheduling refittings or getting hold of customer service.

Overall, Indochino offers a good balance of affordability and customization, but some customers may need to navigate through initial fit issues and potential wrinkles.

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Indochino Customer Reviews (4)

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Gianleone Greco
Gianleone Greco
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Feb 13, 2023
Christina Bieber
Christina Bieber
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Feb 8, 2023
Charlie Stevenson
Charlie Stevenson
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Feb 8, 2023
Aksel Lind
Aksel Lind
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Feb 8, 2023

Indochino Customer’s Q&A

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Indochino Features and Benefits

Here are some key features and benefits of Indochino.com:

  • Custom-made, tailored fit: Indochino offers made-to-measure suits, providing a personalized fit tailored to individual measurements.
  • Easy online shopping experience: Indochino provides an easy and convenient online shopping experience, allowing customers to customize their suits and place orders from the comfort of their homes.
  • Thorough and consistent design and manufacturing process: Indochino follows a meticulous design and manufacturing process to ensure the quality and consistency of their suits.
  • Personalized suiting, casual wear, and outerwear: Indochino specializes in providing made-to-measure experiences to their customers, allowing them to create custom suits, shirts, chinos, blazers, and overcoats.
  • High-quality materials: Indochino uses premium fabrics including 100% Merino Wool, and various blends of Merino Wool, linen, polyester, silk, cashmere, and mohair in their garments.
  • Fast delivery: Indochino is able to deliver suits in under two weeks.

These features and benefits make Indochino a great choice for those seeking high-quality, custom-made clothing. Happy shopping!

Indochino Pricing

Indochino.com offers custom suits with prices typically ranging from $300 to $400 when on sale. Full price can vary, but generally, it is more than $800. Free delivery is available over $149.

About Indochino.com Payment Method?

Indochino.com accepts a variety of payment methods to cater to its customers' preferences. These include major credit cards such as Visa, Mastercard, and American Express. For those who prefer online transactions, PayPal is available as an option. Additionally, INDOCHINO Gift Cards can be used for purchases, although they are not redeemable at Nordstrom locations. In the United States, customers have the option to use Klarna Pay Over Time & Pay in 4, which allows for installment payments. It's important to note that debit cards are accepted only in showrooms, and cash is not accepted. For a seamless shopping experience, all transactions are processed through a secure third-party payment processor.

Indochino FAQs

FAQ

Indochino Alternatives

Here are the top 10 alternatives to Indochino:

  1. Bonobos: Offers a wide range of men's clothing with casual and formal options.
  2. Suitsupply: Provides wedding, formal suits, tuxedos, and custom suits crafted from premium Italian fabrics.
  3. Hockerty: Allows designing custom suits and shirts with unlimited personalization options and a wide range of fabrics.
  4. Brooks Brothers: Offers a collection of revisited fashion classics for men and women.
  5. Menswearhouse: Offers unbeatable prices on popular styles with the added bonus of free shipping.
  6. Mtailor: Provides custom-made suits with a perfect fit through their online tailoring process.
  7. Paul Fredrick
  8. Frank And Oak
  9. Bombfell
  10. Suitly Apparel

Each of these alternatives offers unique features and benefits, so it's worth exploring each one to find the best fit for individual needs. Remember, the best choice depends on personal style, budget, and specific clothing needs. Happy shopping!

FAQ

How To Open A Indochino Account?

To open an account on Indochino.com, follow these steps:

  1. Visit the Indochino website.
  2. Click on the "Sign In" button usually located at the top right corner of the homepage.
  3. A new page will open where there is an option to "Create an Account".
  4. Click on this option and fill in the required details such as email address and password.
  5. After filling in the details, click on the "Create an Account" button.
  6. An account will be created and one can start shopping.

Remember, it's always a good idea to read and understand the terms and conditions before creating an account on any website. Happy shopping!

FAQ

What is the return policy at Indochino?

Indochino offers a 10-day return policy for all purchases. Items must be unworn, unaltered, and in their original condition with all tags attached.
FAQ

How do I cancel my order at Indochino?

Orders can be canceled by contacting Indochino's customer service team via phone or email. If the order has already been processed, cancellation may not be possible.
FAQ

What payment methods does Indochino accept?

Indochino accepts payment via major credit cards, PayPal, and Affirm financing.
FAQ

How do I check the status of my order at Indochino?

Order status can be checked by logging into the Indochino account or by using the order number and email address on the Order Status page on the website.
FAQ

What is Indochino's shipping policy?

They offer free domestic delivery on orders over $150 USD.
FAQ

About Indochino.com Prices and Cost?

Indochino offers a range of prices for their custom men's suits, with options to suit various budgets. The entry-level Essential line starts at $399 USD, providing bespoke-level quality at prices comparable to off-the-rack alternatives. Seasonal wool suits, tuxedos, and classic year-round colors are priced between $359 to $549. Additionally, promotions such as 25% off on spring suits or 2 luxury suits for $859 with specific codes are available, offering customers the opportunity to purchase premium suits at a reduced cost. For more casual attire, INDOchinos are available in 12 colors for $79 or two for $126 with a promo code. These prices reflect Indochino's commitment to providing made-to-measure garments at reasonable prices..

FAQ

About Indochino.com Popular Products and Services?

Indochino.com is renowned for its custom menswear, offering a modern approach to traditional tailoring. The website features a wide array of customizable products including suits, shirts, chinos, blazers, and overcoats. Customers can select from hundreds of fabrics and personalize their choices with various options such as lapels, pockets, buttons, linings, and monograms. The service emphasizes a perfect fit, made to measure for each individual. Celebrating its 17th anniversary, Indochino has offered promotional savings across its site, including discounts on accessories, outerwear, and clearance items. The brand's essence is captured in its Spring/Summer 2024 collection, which blends traditional tailoring with contemporary design inspired by the beauty of Hawaii.

FAQ

Indochino.com Return Policy?

Indochino.com's return policy emphasizes their Fit Promise, ensuring that if an order does not meet the customer's satisfaction, steps will be taken to rectify the situation. However, it is important to note that refunds are not offered since each garment is custom-made based on individual measurements and customizations. If there are any issues related to the quality or fabrication of the garments, customers are advised to contact the Customer Experience team within 10 days of receiving the order. Returns are at the sole discretion of Indochino and, if approved, will be reimbursed in the form of an Indochino Gift Card. Returned items must be in good, unworn condition with tags intact and vents fully stitched. Items that have been altered or adjusted in any way will not be accepted for return.

Regarding the shipping policy, Indochino offers free shipping on all orders over a certain value. For orders that do not meet this threshold, a flat shipping fee is applied. The company aims to ship suit orders within 21 days for standard orders and 30 days for premium orders. Other custom clothing orders have common processing times of 5-15 business days. Expedited shipping options are available for an additional fee, reducing processing times by 35-50%. It is also mentioned that tape measures and gift cards do not count towards the order total for free shipping qualification..

FAQ

How long does it take to receive a custom order from Indochino?

Receiving a custom order from Indochino typically takes 3-4 weeks for the order to be shipped, provided there are no garment measurement reviews necessary or payment delays. Once shipped, it will be delivered within 7-10 business days. During peak sale periods like Black Friday/Cyber Monday and Lunar New Year, there may be longer wait times. For first-time orders or orders for big events, it is recommended to order at least 8 weeks in advance to allow time for any necessary adjustments. Orders are shipped directly by the courier DHL, and due to ongoing global supply chain impacts, there may be potential transit delays.

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