Indochino Reviews

Indochino offers a range of prices for their custom men's suits, with options to suit various budgets. The entry-level Essential line starts at $399 USD, providing bespoke-level quality at prices comparable to off-the-rack alternatives. Seasonal wool suits, tuxedos, and classic year-round colors are priced between $359 to $549. Additionally, promotions such as 25% off on spring suits or 2 luxury suits for $859 with specific codes are available, offering customers the opportunity to purchase premium suits at a reduced cost. For more casual attire, INDOchinos are available in 12 colors for $79 or two for $126 with a promo code. These prices reflect Indochino's commitment to providing made-to-measure garments at reasonable prices..

Indochino.com is renowned for its custom menswear, offering a modern approach to traditional tailoring. The website features a wide array of customizable products including suits, shirts, chinos, blazers, and overcoats. Customers can select from hundreds of fabrics and personalize their choices with various options such as lapels, pockets, buttons, linings, and monograms. The service emphasizes a perfect fit, made to measure for each individual. Celebrating its 17th anniversary, Indochino has offered promotional savings across its site, including discounts on accessories, outerwear, and clearance items. The brand's essence is captured in its Spring/Summer 2024 collection, which blends traditional tailoring with contemporary design inspired by the beauty of Hawaii.

Indochino.com accepts a variety of payment methods to cater to its customers' preferences. These include major credit cards such as Visa, Mastercard, and American Express. For those who prefer online transactions, PayPal is available as an option. Additionally, INDOCHINO Gift Cards can be used for purchases, although they are not redeemable at Nordstrom locations. In the United States, customers have the option to use Klarna Pay Over Time & Pay in 4, which allows for installment payments. It's important to note that debit cards are accepted only in showrooms, and cash is not accepted. For a seamless shopping experience, all transactions are processed through a secure third-party payment processor.

Indochino.com's return policy emphasizes their Fit Promise, ensuring that if an order does not meet the customer's satisfaction, steps will be taken to rectify the situation. However, it is important to note that refunds are not offered since each garment is custom-made based on individual measurements and customizations. If there are any issues related to the quality or fabrication of the garments, customers are advised to contact the Customer Experience team within 10 days of receiving the order. Returns are at the sole discretion of Indochino and, if approved, will be reimbursed in the form of an Indochino Gift Card. Returned items must be in good, unworn condition with tags intact and vents fully stitched. Items that have been altered or adjusted in any way will not be accepted for return.

Regarding the shipping policy, Indochino offers free shipping on all orders over a certain value. For orders that do not meet this threshold, a flat shipping fee is applied. The company aims to ship suit orders within 21 days for standard orders and 30 days for premium orders. Other custom clothing orders have common processing times of 5-15 business days. Expedited shipping options are available for an additional fee, reducing processing times by 35-50%. It is also mentioned that tape measures and gift cards do not count towards the order total for free shipping qualification..

Receiving a custom order from Indochino typically takes 3-4 weeks for the order to be shipped, provided there are no garment measurement reviews necessary or payment delays. Once shipped, it will be delivered within 7-10 business days. During peak sale periods like Black Friday/Cyber Monday and Lunar New Year, there may be longer wait times. For first-time orders or orders for big events, it is recommended to order at least 8 weeks in advance to allow time for any necessary adjustments. Orders are shipped directly by the courier DHL, and due to ongoing global supply chain impacts, there may be potential transit delays.